Returns and Exchanges
If you are dissatisfied with your purchase for any reason, please return it to the place of purchase within 30 days for a prompt exchange or return.
If you find you are not satisfied with your purchase, please return it to Prinz At Home within 30 days after your order is received. Return shipping labels are purchased by the customer and are non-refundable. The refunded purchase price reflects any discounts, promotions, or coupons used at the time of purchase. Any shipping costs paid at the time of purchase are non-refundable. All returns should be shipped to the address below by traceable means:
SHIP RETURNS AND EXCHANGES TO:
Prinz At Home
℅ New View Gifts & Accessories
Dept: Web Returns
2279 Center Square Road, Ste. A
Swedesboro, NJ 08085
Returns received past 30 days, used, damaged, or defective due to poor return packaging may be subject to a 20% restocking fee. Credits will be issued within 5-7 business days once all items are received, inspected, and processed. All items must be properly packed to prevent damage during the return transit. Please note that your credit card company determines when the credit reflects on your statement, it may take one full billing cycle for the credit to appear on your account.
For your protection, please send all returned item(s) via UPS, or insured traceable parcel post. Return shipping fees are not refundable.
Please return all items to the original store of purchase. Prinz at Home does not currently have a retail store however select retailers carry our products. Return policies vary per store.